Category: News and articles

Elsewhere we write about gamification (using game design techniques to obtain and maintain customer engagement). The proposition offered by Vitality Life and Vitality Health in the UK is owned by…

Game-changer? The term is often bandied about but almost as often reality fails to match expectation. But this time the game could be about to change – read on. Modern…

Consumers are becoming increasingly knowledgeable and engaged with technology. They are becoming more and more comfortable with researching and purchasing on-line. Just as retailers are working hard to make their…

Earlier this year a major UK tour operator was ‘forcibly’ repatriating customers who had been enjoying a vacation in Kenya and cancelling all scheduled vacations to the area until 31…

A session on claims at the Canadian Reinsurance Conference held in Toronto earlier this year was a neat reminder of the technology gap between underwriting and claims. Increasingly underwriting is…

‘Big data’ is still a buzzword but if data isn’t on your radar it ought to be. In our digital world, data is key to running a successful business, especially…

These days, admitting you’re a smoker is like it would have been declaring you’re gay 15 years ago. People almost recoil, wonder how you could do that and say to…

There is sustained interest in underwriting engines, and rightly so because they are in many ways the future of underwriting. Not entirely, for there are and will continue to be…

We underwriters tend not to look back too much at how the outlook for the various medical conditions we deal with has changed over the years.

Several of the sessions at the ICLAM meeting at the end of May 2013 in Madrid dealt with predicting cardiovascular risk. The ECG, and especially the resting trace, is a…